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Case study: Hilton – creating a storytelling culture to improve guest experiences

Who…? Hilton is one of the world’s most recognisable hotel brands. In an increasingly competitive hospitality industry, the Hilton brand […]

Service culture Storytelling
October 14th, 2019|5 min read

Storytelling and the engaged organisation
Storytelling
May 7th, 2019|30 min read

How stories change behaviour
Storytelling
April 10th, 2019|5 min read

The three qualities of a great strategic narrative
Storytelling
March 16th, 2019|6 min read

The three types of story you need to drive organisational change
Storytelling
March 10th, 2019|5 min read

Coherent brands and the halo effect
Service culture Storytelling
February 20th, 2019|5 min read