We help our clients find new ways of working that make their people happier, more engaged and more fulfilled

We specialise in working with businesses who want to manage their front line teams in a way that gives them a competitive advantage

What makes us different is we understand how businesses work, how people work and how to effect change

And this means we get results: more engaged employees, better customer experiences and improved business performance

  • Greg Swift, Regional Managing Director, Nando's "It was refreshing and exciting to work with Matt and Bee. They were humble (and smart) enough to take the time to understand our business not only commercially but from the inside out. Right through the entire program they took great care to truly listen to what we wanted and how we were feeling along the way. They reacted with precision and flexibility but also with a genuine smile and a will for everyone involved to find ways to improve. Never at a loss for ideas but more importantly, direction delivered with compassion and understanding of individual and group needs. The Pioneers get it, they have an innate ability to identify great and authentic leadership and quietly shine the light for others to follow."  Greg Swift, Regional Managing Director, Nando's

  • Chris Stickley, Store Manager, Halfords "The Pioneers helped rekindle my passion for retail. They pushed me to try new things. I smile more now and appreciate the challenge of my assistant managers who’ve grown in confidence."  Chris Stickley, Store Manager, Halfords

  • Nathan Baker, Knowledge Division Director, ICE "The Pioneers helped us to become more engaged as a team. By creating a structure that we could work with, encouraging us to challenge each other and the process we have become much more effective. The challenge for us is to not slip into our old ways. They are old ways and must remain so!"  Nathan Baker, Knowledge Division Director, ICE

  • Alison Palin, General Manager at the Waldorf Hilton "The Pioneers became valuable additional members of our team enabling an intense focus on improving team member interactions, managerial communication, motivation and recognition. This had a direct impact on the performance of our team and consequently improved service for our guests, giving a strong base for us to continue cultural change across the hotel."  Alison Palin, General Manager at the Waldorf Hilton

  • Trasi Ireton, Store Manager, Halfords "One of the best things I got out of working with The Pioneers is knowing how my team are feeling. I’m happy coming to work now because I can see my team are happy."  Trasi Ireton, Store Manager, Halfords

  • Matt Clohessy, Finance Director at the Waldorf Hilton "What I liked about The Pioneers was they helped develop our Managers and Supervisors by improving their understanding of how their people work and how to facilitate change in their teams. Although we’re in a people industry it is often easy to overlook what is right in front of you and The Pioneers helped us to improve through refocusing on our greatest resource – our people!"  Matt Clohessy, Finance Director at the Waldorf Hilton

  • Allan Bartlett, Store Manager, Halfords "The Pioneers gave us the excuse we needed to have more fun in our store."  Allan Bartlett, Store Manager, Halfords

  • Nicola Wilton, HR Director at the Waldorf Hilton "The Pioneers have given us a refreshing, unique approach to guiding the cultural and service agenda at The Waldorf Hilton. Their energy, intellect and dedication meant that we were able to focus on improving service and employee engagement when it would normally be extremely difficult to dedicate resources in this way."  Nicola Wilton, HR Director at the Waldorf Hilton

  • Trasi Ireton, Store Manager, Halfords "Most of the communication in store used to be between managers. Now, team members communicate much better between themselves. We all feel closer and work better together."  Trasi Ireton, Store Manager, Halfords

  • David Manly, Head of Customer, Nando's "The approach taken by The Pioneers was truly unique as their advice and recommendations came from immersing themselves within our business as opposed to offering opinions from outside it. They have been a pleasure to work with and bring an substantial intellectual rigour, delivered with warmth and humility, offering some fresh insights to even the most skilled and experienced of restaurant managers."  David Manly, Head of Customer, Nando's

  • Jackie Power, Dayforce Project Manager, Costa Coffee "The Pioneers brought a fresh perspective to our project and challenged our thinking to get a large complex project described in a way that is easy to understand and works across all levels in our business. We all refer back to the story on a regular basis when designing communications."  Jackie Power, Dayforce Project Manager, Costa Coffee

  • Mark Sudwell, Communications Leader, Corporate Affairs, Canada and Europe, Lilly "I’ve worked with Matt and Bee since 2012 when Lilly undertook a significant reorganisation of its commercial operation in Europe. There are many consultancies that will offer you support in organisational change and employee engagement but few with the expertise and interest in the complexities and idiosyncrasies of your business that The Pioneers bring with them. They are relentlessly enthusiastic, long after you have lost the will to keep going, and utterly reliable. They genuinely care about their clients' businesses and the people who operate in them."  Mark Sudwell, Communications Leader, Corporate Affairs, Canada and Europe, Lilly

  • Priya Farish, HR Director UK Retail, Costa Coffee "Matt helped our project team to strip back the complexities of the project and find the simple core story we could tell people about why we were doing what we were doing. This really helped the team come together in the early stages and understand the massive journey we were about to take people on. It became the glue that held the project together as it progressed."  Priya Farish, HR Director UK Retail, Costa Coffee